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Guest Experience Enhancement

Guest Experience Enhancement

£1,500.00 GBP
£1,500.00 GBP
Introductory Price Sold out
Plan

Elevate the way your customers interact with your venue by crafting unforgettable experiences. Our tailored Guest Experience Enhancement service focuses on refining every touchpoint of the customer journey, ensuring it is seamless, engaging, and memorable. From personalised recommendations to service training and sensory design, we help you build lasting impressions that translate into loyalty and advocacy.

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How We Work

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  • Essentials

    £1,500

    Basic Guest Journey Audit: Evaluate key customer touch points from arrival to departure.
    Recommendations: Actionable improvements for immediate impact, focusing on high-impact areas such as greeting protocols and check-in/out processes.
    Staff Training Guidelines: Provide a standardised framework to elevate staff interactions and ensure consistency in service delivery.
    Feedback Implementation Tips: Simple techniques to gather and act on guest feedback effectively.

  • Signature

    £3,000

    Comprehensive Guest Journey Mapping: Create a detailed flow of the guest experience, identifying strengths and pain points.
    Personalisation Strategy Development: Implement targeted strategies such as tailored welcome notes or personalised offers based on guest preferences.
    Sensory Design Recommendations: Introduce enhancements like curated playlists, bespoke scents, or lighting adjustments to evoke specific moods.
    Customised Staff Training Modules: Develop training tailored to your venue’s unique brand identity and guest expectations.
    Service Recovery Strategies: Proactive measures to handle complaints and turn them into positive experiences.

  • Prestige

    £6,000

    Full-Scale Guest Experience Redesign: End-to-end transformation of the customer journey, ensuring a cohesive and elevated experience.
    Advanced Personalisation with Technology Integration: Leverage AI or AR tools to create unique experiences, such as virtual concierge services or tailored digital menus.
    Sensory Overhaul: Customised sensory elements like branded scent diffusers, curated event playlists, and dynamic lighting systems.
    Implementation Consultation: Two quarterly consultations to review progress, refine strategies, and incorporate new trends.
    Staff Immersion Training: In-depth workshops to instil a guest-first mindset and ensure consistent delivery of premium service.
    VIP Guest Loyalty Programs: Design and implement loyalty programs to attract high-value, repeat customers.
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