Refund policy

Refund Eligibility

Sonder Capital Limited is committed to providing exceptional consulting services. However, we understand that there may be situations where a refund is necessary. Refunds are only applicable under the following conditions:

a. Dissatisfaction with Services: If you are dissatisfied with the consulting services provided by Sonder Capital Limited, you may be eligible for a refund. Please contact us promptly to discuss your concerns.

b. Failure to Deliver Services: In the event that we fail to deliver the agreed-upon consulting services within the specified timeframe, you may request a refund.

Refund Request Procedure

To request a refund, please follow these steps:

a. Contact Us: Reach out to our customer support team via privacy@sondercapital.co.uk within 14-days of the service completion.

b. Provide Details: Clearly explain the reason for your refund request. Include any relevant documents or information that can help us understand the situation better.

c. Evaluation: We will evaluate your request and may require additional information or clarification to make an informed decision.

d. Decision: Upon review, we will notify you of our decision regarding your refund request. The approval of a refund is at the sole discretion of Sonder Capital Limited. If approved, we will initiate the refund process within 30-days of approval.

Refund Terms

a. Refund Amount: The refund amount, if approved, will be determined based on the specific circumstances of your request and may not necessarily be for the full amount paid for the consulting services.

b. Payment Method: Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.

c. Deductions: Any applicable fees, transaction charges, or expenses incurred in processing the refund may be deducted from the refunded amount.

4. Non-Refundable Services

Please note that certain services offered by Sonder Capital Limited may be non-refundable. These may include but are not limited to:

a. Customised Consulting: Services that are tailored to your specific needs and requirements may be non-refundable once work has commenced.

b. Intellectual Property: Any intellectual property, reports, or materials provided as part of the consulting services may not be eligible for refunds.

5. Changes to the Refund Policy

Sonder Capital Limited reserves the right to modify or amend this refund policy at any time. Any changes will be communicated to our clients through our website or other appropriate channels.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at privacy@sondercapital.co.uk

By engaging in our consulting services, you acknowledge and accept the terms and conditions of this refund policy.

This refund policy was last updated on 03 October 2023.